Shipping policy
Shipping
Where we ship
Right now Wooltide ships to addresses within the United States only. We would rather do one country properly than five badly. If you are elsewhere, write to us and we will tell you when your country goes live.
How long it takes
- Processing: 1 business day. Orders placed on weekends or holidays leave the next working day.
- Delivery: typically 2 to 5 business days after dispatch.
Those are the realistic ranges, not the best case. During Black Friday and the weeks before Christmas, carriers slow down and it can take a couple of days longer.
What it costs
- Orders over $49: free.
- Orders under $49: the exact shipping cost is calculated at checkout before you pay.
Tracking
You get an email with a tracking link the moment your parcel leaves the warehouse. If 5 business days have passed since that email and the tracking has not moved, write to us at bryanandroid26@gmail.com and we will chase it.
Wrong address
Check your address at checkout. If a parcel comes back to us because the address was incomplete, we can resend it but the second shipment is charged. Tell us within an hour of ordering if you spot a mistake and we will try to correct it before dispatch.
Lost or stolen parcels
If tracking says delivered but nothing arrived, check with your neighbours and your building first, then contact us within 7 days. We will open a claim with the carrier and sort it out with you.
Split deliveries
If you order several items they may arrive in separate parcels on different days, at no extra cost to you. Each one gets its own tracking link.